Returns and Exchanges
Return and Exchange Policy
To start a return or exchange, contact megelinomnilux@gmail.com and share your order number, return reason, and photos of the item you would like to send back. We will walk you through each step of the process. Every return is reviewed by MEGELIN.
Please Note
For safety and hygiene purposes, MEGELIN currently does not provide free return or exchange service for cases unrelated to product quality issues. For non-product-quality returns, a restocking fee of 10% - 20% will be applied.
Return Fee Criteria
To keep shipping smooth, limit unexpected costs, and properly inspect and recycle returned goods, a return fee may be required. This fee includes the return shipping fee and restocking fee, and the final amount may differ depending on order status and the condition of the returned item(s).
| Order / item status | Restocking fee percentage | Return shipping charge |
| Package(s) cancelled while in transit | 10% of the original total order value. | Set by the logistics provider and the transportation distance. |
| Package(s) unopened, with original packaging and accessories fully intact and undamaged. | 10% of the original total order value. | Set by the logistics provider and the transportation distance. |
| Package(s) opened, product(s) used, and all box contents remain undamaged. | 20% of the original total order value. | Set by the logistics provider and the transportation distance. |
Cancellation Policy for Orders
Order cancellation applies only to products that have not yet been shipped.
For cancellations requested for personal reasons, regardless of when the order was placed, a fee of 5% of the original total order value will be charged.
If the order has already shipped, it will be processed under the return policy.
Policy for Defective Products
MEGELIN products are carefully inspected before delivery to help ensure high quality. However, damage may occasionally occur during transport or due to other unexpected circumstances. If you receive a damaged product, please do not use it and take a photo as proof right away. Send the photo to our customer service team, and we will arrange a replacement shipment promptly. Please also return the damaged item so we can identify and correct the issue and help prevent it from happening again.
Return and Exchange Requirements
Under our guarantee policy, after you successfully begin a return or exchange by contacting MEGELIN customer service, please make sure the following conditions are met:
- All items must be sent back in their original sale condition, unworn, unwashed, and unaltered, with all labels still attached.
- All items must be returned with the original packaging, and every item must be included in one package.
- Returns/exchanges can only be accepted from the country or region where the order was originally delivered. For example, orders shipped to the United States must be returned from the United States.
- Customized items are not eligible for return. If a product shows wear or changes compared with its original condition, we reserve the right to reject the return or exchange.
- Free gifts are not eligible for refunds or exchanges.
Please note that these rules apply to all return and exchange requests except those related to defective products.
Return Conditions We Cannot Accept
- Any product not purchased through megelinomnilux.com.
- If the original product, accessories, manuals, cables, or any other included items are missing or damaged.
- Products with physical damage or obvious signs of improper use.
- Products with stains, including scratches, food stains, oil stains, etc.
- The order is more than 60 days from the purchase date.
How the Return Process Works
- Step 1: Contact our customer service team (megelinomnilux@gmail.com) to begin the return process and provide the following information: order number, proof of purchase, video, or photos of the faulty product.
- Step 3: Place the receipt together with the items back into the original packaging.
- Step 4: Contact the courier directly and hand over the package for delivery.
- Step 5: Send the logistics tracking number back to us by email (megelinomnilux@gmail.com).
Refund Timeline
If the return is started successfully and the product is received successfully, your refund will be credited back to the original payment method. For returns, megelinomnilux.com does not refund shipping costs.
After your package arrives, please allow 7-14 business days, depending on peak periods, for your return to be processed. If your return does not meet the listed conditions, the package will be sent back to you at your own expense. Once the return is accepted, your refund will be issued and you will receive a confirmation email.
Returns and Exchanges
Return & Exchange Guidelines
To start a return or exchange, contact megelinomnilux@gmail.com with your order number, the reason for the request, and photos of the item you would like to send back. Our team will walk you through each step of the process. Every return is reviewed and approved by MEGELIN.
Important Note
For health and hygiene purposes, MEGELIN currently does not provide free return or exchange service for issues unrelated to product quality. A restocking charge of 10% - 20% may apply to non-product-quality returns.
Return Fee Criteria
To keep shipping efficient, reduce unexpected costs, and properly inspect and recycle returned items, a return fee may be required. This fee can include a return shipping fee and a restocking fee, with the final amount depending on order status and the condition of the returned item(s).
| Status of the order/item(s) | Restocking Fee Rate | Return Shipping Fee |
| Package(s) canceled while in transit | 10% of the total original order(s) value. | Set by the logistics provider and the delivery distance. |
| Package(s) unopened with original packaging and accessories fully intact and undamaged. | 10% of the total original order(s) value. | Set by the logistics provider and the delivery distance. |
| Package(s) opened, product(s) used, and all box contents remain undamaged. | 20% of the total original order(s) value. | Set by the logistics provider and the delivery distance. |
Order Cancellation Guidelines
Cancellations are available only for products that have not yet shipped.
For cancellations requested for personal reasons, regardless of order time, 5% of the total original order value will be charged.
If the order has already shipped, it will be processed under the return policy.
Defective Product Policy
MEGELIN products are carefully inspected before being sent to customers to help ensure quality. In rare cases, an item may be damaged during transport or due to another unexpected circumstance. If you receive a damaged product, do not use it and take a photo as proof. Send the photo to our customer service team, and we will arrange a replacement shipment promptly. Please also return the damaged product so we can identify and correct the issue and help prevent it from happening again.
Return & Exchange Requirements
According to our guarantee policy, once your return or exchange is successfully initiated through MEGELIN customer service, please make sure the following conditions are met:
- Items must be returned in their original sellable condition, unworn, unwashed, unaltered, and with all labels still attached.
- Items must be sent back with their original packaging, and all items must be included in one package.
- Returns/exchanges can only be accepted from the country or region where the order was originally delivered. For example, orders shipped to the United States must be returned from the United States.
- Customized items are not eligible for return. If the product shows wear or changes compared with its original condition, we reserve the right to refuse the return or exchange.
- Free gifts are not eligible for refunds or exchanges.
Please note that these rules apply to all return and exchange requests except those involving defective products.
Return Conditions We Cannot Accept
- Any product not purchased from www.megelinomnilux.com.
- If the original product, accessories, manuals, cables, or any other items included with the product are missing or damaged.
- Products with physical damage or obvious signs of misuse by the user.
- Products with stains, including scratches, food stains, oil stains, etc.
- The order is more than 60 days past the purchase date.
How The Return Process Works
- Step 1: Contact our customer service team (megelinomnilux@gmail.com) to begin the return process and include the following information: order number, proof of purchase, video, or photos of the faulty product.
- Step 3: Place the receipt and the items back into the original packaging.
- Step 4: Arrange the courier yourself and hand the package to the courier for delivery.
- Step 5: Send the logistics tracking number back to our email (megelinomnilux@gmail.com).
Refund Processing Time
Once a return has been successfully started and the product is returned successfully, the refund will be credited to the original payment method. For returns, megelinomnilux.com does not refund shipping costs.
After your package arrives with us, please allow 7-14 business days, depending on peak periods, for the return to be processed. If your return does not meet the stated conditions, the package will be sent back to you at your own cost. When the return has been approved, your refund will be issued and a confirmation email will be sent.